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Showing posts from April, 2021

#126-PayPal Live Chat Review

There is always a customer support angle, even on Honesty Day. The outsourced customer care services market will grow at a cagr of 6% in 2017-2024. In the late 1980s, quantum link created an online messages (olm) module for the commodore 64 home computer. In 1998, Jabber/XMPP, the technology that is at the heart of live chat was invented. In the same year, Live Person launched its operations. It has a market cap of around $4.7 B at the moment. The corporation offers ai-powered conversational cloud services. In 2009, olark launched the first on-page live chat. Live chat is possibly the most popular customer support channel. “Comm100 discovered that 82% of customers were satisfied with their live chat experience, compared to just 61% of email users and a worrying 44% of phone users.”, according to SuperOffice . In addition to that, “79% of consumers prefer live chats because they offer instant responses”, mentions 99firms . There is even a marketplace of certified live chat exper...