#50-Service Titan: The Platform Which Has Transformed the Service Business Industry

If you are the owner of a service business company, then you are well aware of the challenges faced by a service business company simply because you face them on a daily basis. Sometimes, you spend thousands of dollars in marketing only to generate a few leads. Sometimes, in spite of getting many leads, you fail to convert a significant percentage of them into sales. Sometimes, customers do not repeat orders. It’s incredibly difficult to run a service business in a coordinated fashion because of the complicated architecture of the business. Because of these issues more often than not service business owners face losses. Service Titan is a platform which addresses all these problems in the most elegant way possible. The LA-based company offers a mobile, cloud-based software platform which improves sales, ensures excellent customer experience, and streamlines business operations. Read on to understand why top home service businesses rely on Service Titan for their day-to-day operations.

Service Titan platform integrates with the phone calls which your company receives from a customer. When we say “integrates”, what we mean is the CSR or Customer Support Representative gets to see everything about the caller well before he picks up the call. When a customer calls your company’s number, Service Titan pulls up complete customer information which includes name, address, notes, service history (includes when the customer received service from your company last time, the name of the technician who went to the customer’s house, what was the type of work, what was the cost, all installed equipment details including manufacturer, model, and notes), and much more. As the CSR sees all this information prepopulated, he can book the appointment in seconds. This means no time is wasted in spelling names and addresses. Once the appointment is booked successfully, you can ensure your technician shows up right on time at the customer’s doorstep on the Dispatch Board.  The GPS-integrated map will show you the location of the nearest available technician for the appointment. When a technician is on his way to the customer’s house, Service Titan sends the profile of the technician to the customer so that the customer can allow the technician into his house without any doubt. Before the technician enters the house of the customer, he can read each and every detail of the job including customer information, service history, and equipment details which allow him to tailor recommendations around the customer’s requirements. Technicians love Service Titan platform because it is user-friendly and it improves their on-field performance in addition to increasing the company profit. When the time comes for product recommendations, Service Titan makes sure the customer gets an elegant guided visual sales experience. With Service Titan, the technician can take before & after photos and process credit cards too. Service Titan will send the completed invoice to the customer through email with an attached short survey to make sure the customer is happy with the service received. If they are not happy, Service Titan will send a notification to the administrator so that he can take immediate action. The administrator will be able to monitor all aspects of the business real-time at the office or at the comfort of his home on the Service Titan Dashboard. At a glance, you will be able to check how successful the marketing campaigns are in generating leads, how successful the employees are in converting the leads into booked appointments, and how successful the technicians are in converting those booked appointments into sales. In short, it tells you how successfully your business is making money.

Service Titan is patently the best investment you can make. There are many companies which have successfully doubled their revenue after moving to Service Titan. It is very simple to get started with Service Titan. You will receive simple yet thorough training. Your data and service history will be migrated to Service Titan. Best practices will be set up. Service Titan provides superb customer support with an unwavering focus on customer success. Service Titan also regularly improves the platform based on the feedback received from the customers. When are you going to move your home service business to Service Titan?